• Lean Thinking: Any process step, activity or task that transforms the deliverables of a process such that the customer is aware of it AND is willing to pay for it is considered value added. Value is always stated in the eyes of the customer. © 1996 “Lean Thinking”, Womack & Jones
  • Healthcare? Any activity or task that moves the patient through the prevention, diagnosis and treatment process, is performed correctly the first time, and the customer and/or community is willing to pay/fund for that activity or task since it does create value.
  • Public Service? Any process step, activity or task that transforms the deliverables of a process such that the customer and the community is aware of it and is willing to fund and/or pay for it is considered value added.

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